Revolutionizing the relocation industry
About HomeSafe Alliance
HomeSafe Alliance is the exclusive household goods move manager for U.S. military members, Department of Defense (DoD) civilians, U.S. Coast Guard personnel, and their families under U.S. Transportation Command’s Global Household Goods Contract (GHC).
More than 300,000 military and DoD households are relocated every year, and these families deserve the utmost respect, care, and service throughout every stage of their move process. Our team is dedicated to modernizing and streamlining the military moving experience using the three pillars of HomeSafe’s program: innovative technology, personalized customer service, and a vast network of highly qualified service providers.
Innovative Technology: HomeSafe Connect, our suite of technology platforms, integrates the global military move system, provides an intuitive digital experience, and upholds the highest security standards. For our network partners, HomeSafe Connect makes it easier to achieve high-quality move services. For military families, HomeSafe Connect serves as a personalized move portal for planning, accessing valuable information, and receiving real-time updates.
Personalized Customer Service: The HomeSafe Customer CARE commitment promises to deliver outstanding service in every interaction. Our best-in-class approach features centralized customer care available 24 hours a day, 7 days a week. We offer personalized support by assigning an expert move counselor to each service member to ensure proactive communication throughout all phases of the move. Our customers can reach us anytime via the channel they choose: call, text, email, or live chat via HomeSafe Connect.
Network of Service Providers: HomeSafe manages a steadily growing network of commercial moving companies which perform pack, load, storage, transportation, and delivery services. Our network includes companies that have performed military moves for decades as well as new companies with impressive experience performing non-military moves. All our partners share HomeSafe’s commitment to delivering exceptional home moving experiences for military families.
At HomeSafe Alliance, we are thrilled to usher in a new era in military moving. We are honored to serve our nation’s heroes by ensuring their belongings arrive safely and on time, and our team is dedicated to making sure that every move is better than the last.
Our Mission
Our HomeSafe Alliance mission is to transform the military move experience, integrating advanced technology, timely and trusted counsel, and exceptional service to deliver peace of mind for our customers and partners until all belongings are home safe.
Our Vision
To deliver exceptional home moving experiences to all U.S. military members, DoD civilians, and their family members throughout the world and to make every move better than the last.
Our Values
Service: Our actions and decisions prioritize the mission over individual interests. We act with steadfast dedication to service members, DoD civilians, and their families, and we relish the opportunity to service those who serve our nation. We stand committed to reducing the stress of moving and ensuring all items arrive home safe.
Belonging: All our employees and partners are valued members of the HomeSafe Alliance team. We all belong, and we allow everyone else to belong. We are a team of teams, and we create teams wherein everyone feels included. We are empowered to express our opinions, to actively participate in the mission, and to assist team members who need help outside our own lanes.
Excellence: We achieve excellence in every move, every interaction, and every partnership. We deliver exceptional home moving experiences because we uphold a mindset of excellence at every stage of the move process. We adhere to the strictest standards, and we act with integrity, honesty, and transparency. We fight for continuous improvement, and we make every move better than the one before.
Responsibility: We take responsibility for our people, for the community we serve, and for the environment in which we operate. We bring accountability to the military move industry by demanding the highest quality service from ourselves and our partners. We take ownership of our moves and our results. We never waver in our responsibility to achieve the mission.
