Customer Reviews

HomeSafe Alliance strongly values the feedback we receive as we transform, modernize, and digitize the military move experience. Below are reviews service members or Department of Defense civilians have provided through the DoD’s Customer Satisfaction Survey about their moves with HomeSafe Alliance and our partners.

• "By far the best Transportation Provider experience we have had during 6 military moves over that past 14 years." - 2/27/25, Navy Sailor
• "The crew was professional and timely and treated the goods as their own. Very positive experience." - 2/28/25, Navy Sailor
• "The movers were very friendly and timely. You could tell they cared about the quality of their packing." - 2/28/25, Marines
• "Very good and friendly and helpful." - 3/1/25, Army Soldier
• "Transportation provider was very helpful and knowledgeable. I felt everything was loaded with care and professionalism." - 2/28/25, Army Soldier
• "Great crew! They were careful and thorough. One of the best moving experiences during our 17 years of military moves." - 2/28/25, Navy Sailor
• "The movers did a great job and making sure our HHG is moved timely and safe." - 2/28/25, Air Force Airman
• "The company was professional and ask plenty of questions to ensure everything was as my plan for packing." - 2/26/25, Army Civilian
• "I had a great experience with my Transport Provider. Most especially my driver and origin pack crew, and destination unload crew." - 2/26/25, Air Force Airman
• "The Transportation Provider provided clear guidance as to the timeframe they would be arriving to both pack, load, and deliver my HHG. Polite, professional, friendly and were great representatives for the moving process." - 2/25/25, Air Force Airman
• "[The moving company] was and is the pinnacle of professionals when it comes to a military pack out. I had a two-man team both days for my pack up and load. Both days the gentlemen were top professionals. Great attitudes and were extremely careful with all aspects of our move." - 2/22/2025, Navy Sailor
• "The movers were AMAZING! They were very careful with packing and labeling my items and they were professional, and they cleaned up all of their items before they left. I definitely had a great team. This experience was a 12 out of 10." - 2/14/25, Navy Sailor
• "They delivered the very next day after packing everything up which was great for me. They continued to keep contact with me about everything going on." - 2/21/2025, Navy Sailor
• "Friendly moving crew that worked diligently to pack all items." - 2/19/2025, Army Soldier
• "My mover went above and beyond and made sure all my furniture was packed efficiently and quickly." - 2/16/2025, Army Soldier
• "Great group of people, very polite and careful with our things. They explained, documented and labeled everything to their standard. Couldn’t ask for a better group." - 2/13/25, Army Soldier
• "Couldn’t have asked for a better crew and the experience was amazing." - 2/7/25, Marine
• "The weather was not the greatest and they took every effort to ensure a reduction of moisture on my items and take care of the shipping for me that did not result in me having to come back to the location at a later time to complete my move." - 2/16/25, Navy Sailor
• "They were courteous and quick with getting everything completed." - 2/11/25, DoD Civilian Employee
• "Provider went above and beyond when trying to meet my moving dates. I really appreciate the clear communication and their attention to detail." - 2/12/25, Army Civilian
• "Worked hard and fast. Very polite as well." - 2/10/25, Navy Sailor
• "The crew showed up on time and packed my belongings with care and attention." - 2/10/25, Army Soldier
• "The owner of the company came to the house on the first day and introduced himself and his crew, which was stellar customer service. The staff checked in with me to confirm which items were to be packed and which room they should be labeled for. Everyone was courteous, friendly, and flexible. I would absolutely use this company again for my moving needs in and out of the military. If there was a way that my friends that are still in service could select the company they wanted to work with, I would tell them to use this one." - 2/6/25, Army Soldier
• "The movers were professional and attentive to the items I needed packed. Great crew." - 2/11/25, Marine
• "They were courteous and got the job done fast." - 2/4/25, Air Force Airman
• "Nothing to complain about. They did a good job." - 2/6/25, Army Soldier
• "The packing/loading crew was amazing and professional!" - 2/7/25, Air Force Airman
• "Mover was very nice and worked around my schedule for pickup/dropoff." - 2/7/25, Marine
• "[The crew lead] was great. He communicated well with me and his team. Well-oiled machine." - 1/31/25, Army Soldier
• "The packing and loading crew did everything as expected. Friendly." - 2/6/25, Air Force Airman
• "The packers/mover were amazing! So nice and fast." - 2/1/25, Army Soldier