Service Provider FAQs

Why did the DoD move to a Global Household Goods Contract?

The Global Household Goods Contract (GHC) was designed to provide the DoD with a new model for moving personal property. This new program aims to fix long-standing limitations and improve the relocation experience for service members, DoD civilians and their families. The transition to the GHC is focused on improving the dissatisfaction customers experience under the current program by providing enhanced communication support, modern digital management systems, a simplified claims process, and optimization of moving industry resources.

Who is HomeSafe Alliance?

HomeSafe Alliance is the exclusive household goods move manager for U.S. military members, DoD civilians, and their families under the GHC. HomeSafe is ushering in a new era of military moving with our mission to deliver exceptional home moving experiences to our nation’s heroes!

HomeSafe is a joint venture led by KBR, a highly trusted government contractor that delivers science, technology, and engineering solutions to governments around the world. KBR has a longstanding history of successfully fulfilling DoD contracts and proven expertise in global supply chain management, including accommodating some of the most remote military locations in the world. Tier One Relocation, an experienced DoD household goods relocation manager, is also part of the joint venture. The joint venture approach to moving personal property is drastically different than the current program and is built upon a unique IT solution, unique operations, a unique customer approach and completely different Key Performance Indicators for on-time services and customer satisfaction.

When will HomeSafe start providing moves for military families?

HomeSafe is thrilled to have performed our first household goods moves in April 2024! We serviced a limited number of move task orders throughout peak moving season 2024, and we continue to service more shipments each month. The phase-in has started at certain predetermined locations by USTRANSCOM and will continue to expand as program success is validated. A similar process will be implemented for international moves.

Who can participate in the GHC?

As the global system integrator, HomeSafe invites all of the moving industry to join our greater team. In addition to developing partnerships with providers that already have experience performing military moves, HomeSafe is forming partnerships with providers outside the military moving industry who commit to upholding our standards of excellence. Moving company participation in the GHC program is completely voluntary.

Do small businesses have a role in the GHC?

HomeSafe is committed to supporting small businesses and will flow more than the contract required 40% of total dollars to U.S. small businesses for domestic work. Small businesses without a SCAC (standard carrier alpha code) were excluded from work under the Tender of Service Program. Under HomeSafe, these small businesses will be assigned consistent work directly and will have the chance to grow their operations provided they meet HomeSafe’s quality standards.

What are the benefits of doing business with HomeSafe and the GHC?

HomeSafe strongly incentivizes and rewards quality and performance to empower our partners to drive their revenue. HomeSafe assigns the most work opportunities to the highest rated agents who perform the highest quality service according to our Carrier Quality Index (CQI). Under HomeSafe, there is no cost to sales, which means companies do not have to pay for advertising or lead generation to acquire work with us. So long as they provide quality moves, they will be assigned consistent work.

HomeSafe offers improved capacity utilization through consolidated loads and route optimization. When companies have 100% utilization of their vehicles, they can operate at less cost per transaction compared to the current, inefficient system. Because HomeSafe will have 100% of the demand signal, we can better forecast shipments and offer our partners predictable tonnage and trips. We will work with partners interested in certain channels and hauling opportunities to help them plan in advance for the work they will perform.

HomeSafe also provides many cost-saving services to our partners. HomeSafe takes on the customer service role throughout the entire move process. We offer our partners free access to our state-of-the-art technology along with free training. We also offer simple invoicing and automatic payments, ensuring Service Providers get paid more quickly.

If I am a Service Provider but new to military moves, can I be trained to service your shipments?

Yes! Since HomeSafe’s approach fully transforms the current system, we seek new capacity with new partners who share our commitment to delivering exceptional home moving experiences. We welcome moving professionals who are committed to providing excellent service for our military families, regardless of whether they have experience performing military moves.

We offer virtual learning opportunities for our HomeSafe Service Providers. We provide free admission to HomeSafe Academy, our 24/7 Learning Management System, to teach our partners how to use our HomeSafe Connect platform.

Are Service Providers required to use HomeSafe’s technology platform?

Yes, and our HomeSafe Connect technology platform is free for Service Providers to use. By providing free access to HomeSafe Connect, we empower small businesses with the tools to manage their moves and their drivers without having to invest in their own IT systems.

Upholding the highest security standards in our HomeSafe Connect platform, HomeSafe takes on the responsibility of complying with strict federal regulations in place to protect the data of service members, DoD civilians, and their families. As part of the GHC, the government requires cataloguing all household goods with a digital inventory, and HomeSafe provides the use of the HomeSafe Connect digital inventory free of charge. HomeSafe Connect also eliminates the need for paper move documents, reducing the effort required of service providers. Every existing move document has been replicated on HomeSafe Connect enabling crews to execute an entire shipment from beginning to end on our platform.

Will HomeSafe offer training on the HomeSafe Connect platform?

Yes! Through our HomeSafe Academy we will train Service Providers on how to operate HomeSafe Connect. As part of our onboarding process, HomeSafe requires every service provider to take and pass our technical training course before they can access HomeSafe Connect. We offer separate learning paths based on the trainee’s role: administrator, operations, survey, or drivers and crews.

Why is the Service Contract Act (SCA) part of the GHC?

The McNamara-O’Hara Service Contract Act (SCA) is a long-standing (1965) employment law enforced by the Department of Labor. Under the SCA, the U.S. government requires contractors to comply with the SCA in contracts exceeding $2,500. As a services contract, the SCA applies to the GHC; USTRANSCOM has made the application of SCA regulations a contractual requirement of the GHC from the onset. The SCA applies to service providers who perform moves under the GHC according to Federal Acquisitions Requirements (FAR) clauses 52.222.41 [Service Contract Labor Standards] and 52.222-43 [Fair Labor Standards Act and Service Contract Labor Standards -- Price Adjustment Multiple Year and Option Contracts]. The SCA’s intent and requirements ensure fair compensation for employees who provide critical services to our service members and their families.

Although HomeSafe cannot offer legal advice, we have created an SCA Resources Guide, which can be accessed on our SCA page.

How will HomeSafe award work to Service Providers?

HomeSafe awards work based on a Service Provider’s Carrier Quality Index (CQI) score. The CQI score is comprised of 60% Customer Satisfaction Survey results, 25% Timeliness, and 15% Claims. All service providers who are onboarded to do moves under HomeSafe will start with a perfect CQI score. Similar scores will present similar assignments to ensure allocations for all service providers.

How does hauling compensation work with Servicing Agents and Van line affiliation?

HomeSafe will compensate the hauling authority assigned each shipment.

Will agents be paid net 30 days?

Yes, payment terms are net 30 days from the time the required documentation is provided. When the service is completed and flagged as complete by an agent within HomeSafe Connect, the 30-day payment period begins.

Will all HomeSafe Service Providers be paid at the same rates?

Yes, for like mileage, tonnage, locations, and time of year.

Will there be short-fuse shipments at higher rates in this program?

No, rates are determined by mileage, tonnage, locations, and time of year.

Are HomeSafe’s rates the same as the Tender of Service Program?

No, the GHC compensation model is different than the Tender of Service compensation model. HomeSafe is committed to fair compensation, and we are confident our rates are fair and provide value to our partners. Our pricing is straightforward and clear, and our rates are predictable and transparent.

Since the GHC transforms the current military move system, companies interested in providing GHC services will need to re-examine the way they do business. HomeSafe provides services that offer significant cost reductions and that drastically reduce the efforts needed from service providers to effectively serve military members. Some of the cost reductions include:

Customer Service: HomeSafe takes on the customer service role throughout the entire move process.
Free Technology: HomeSafe provides a free, state-of-the-art technology platform to Service Providers.
Simple Invoicing: HomeSafe offers easier invoicing and automated payments, ensuring Service Providers get paid more quickly. Agents do not have to invoice us, as all payments are automatic.
Optimization: HomeSafe’s algorithms allow for optimization of loads to fully utilize capacity.
No Cost to Sales: Companies don’t have to pay anything in order to get work from HomeSafe.

How will fuel rate adjustments be calculated?

Fuel rate adjustments will be calculated using the GHC Fuel Adjustment Formula:

(Adjustment Per Mile * Mileage) *delta from $2.50 baseline

Please use the following steps to calculate the fuel rate adjustments:

Step 1 – Determine the price of diesel fuel. U.S. On-Highway diesel fuel prices are published every Monday by the Department of Energy at http://www.eia.gov.

Step 2 – Using the price of diesel fuel, calculate the difference between the baseline price of $2.50.

Step 3 – Find the Adjustment Per Mile (APM). The APM is based on the tonnage of the shipment as follows:

For shipments up to 5,000 lbs, the amount is $0.000417 per mile.
For shipments between 5,001 and 10,000 lbs, the amount is $0.0006255 per mile.
For shipments 10,001 to 24,000, the amount is $0.000834 per mile.
For shipments over 24,001 lbs, the amount is $0.00139 per mile.

Step 4 – Determine the load mileage.

Step 5 – Apply the GHC Fuel Adjustment Formula: (APM * Mileage) * delta from $2.50 baseline

Example of the fuel rate adjustment calculation: Assume the shipment weight is 15,000 lbs, is picked up on 22 May 2019, the distance between the CONUS origin and the CONUS destination is 2,500 miles, and the published fuel rate is $3.163. The Service Provider is entitled to a fuel rate adjustment of $138.24 for that shipment. The calculation is as follows: 2,500 miles multiplied by $0.000834 = $2.085 for every cent above the $2.50 baseline. The fuel price is 66.3 cents above the baseline. $2.085 * 66.3 = $138.2355 which is rounded up to $138.24.