Servicing your military move
Streamlining your move experience
HomeSafe Customer Care is available 24 hours a day, 7 days a week through whatever communication channel you choose: Call, text, email, or live chat. Your assigned expert customer care counselor will answer your questions and coordinate with you every step of the way.
The HomeSafe Connect technology platform is your personalized portal for planning, accessing valuable information, and receiving real-time updates. Geofencing offers real-time visibility of your moving truck within 10 miles of your home, and you can see the photos and names of your moving crew before they arrive.
HomeSafe Alliance: Making each move better than the last
Your family deserves the utmost respect and care during permanent changes of station. HomeSafe has modernized the military move process to deliver outstanding service throughout every stage of your relocation.
Simplifying your relocation from start to finish
HomeSafe Alliance has you covered throughout every stage of your move. You will use our HomeSafe Connect technology platform to easily navigate each step in the relocation process. For an overview of the HomeSafe Connect experience, watch the video below.
To see a quick video about a particular step in the HomeSafe Connect experience — from pre-move counseling to claims — choose from the topics below.
Pre-Move Counseling
HomeSafe will begin preparing for your household goods move by asking you a series of questions about your preferred dates and your storage and delivery needs.
Pre-Move Survey
HomeSafe assesses the weight and special requirements of your belongings during a pre-move survey. You can opt for a virtual survey which is a video call on your phone or computer.
Survey Results
Once your pre-move survey results are processed, you can view your estimated weight. If the weight exceeds your entitlement, you can avoid out-of-pocket costs with the help of the Weight Wizard tool.
Move In Progress
When your move services – the packing, loading, and delivery of your goods – get underway, you can track your moving crew’s ETA and see their names and photos.
Digital Inventory
Your electronic inventory clearly lists your belongings which were packed, loaded, and transported during your move. If any item is missing or damaged, you can use the digital inventory to easily file a claim.
Claims
HomeSafe Connect is your one-stop shop for filing any claims you need to make. The process is simple and straightforward.
Below are helpful documents for our customers:
Seven-Day Scheduling Window for Pickup
Customer Origin Responsibilities
Customer Destination Responsibilities
Accessing HomeSafe Connect on Your Smart Device
